ERA

One of the advantages of having natural stone is its long-lasting beauty. All natural stones are beautiful in their own way, subject to variations in colour, grain structure, tonality and veining. Like everything that is natural, care and maintenance is required to keep it looking beautiful. Here are some recommendations for care and cleaning which will help the lasting beauty of your natural stone for years to come.

Sealing natural stone is the most important thing you can do to preserve its beauty for as long as possible. Using a penetrating sealer provides more thorough protection against stains and dulling than a simple coating sealant. All our stones are factory sealed before dispatch. You can maintain this by applying a stone sealer once or twice a year. Stone sealers can be found at your local DIY stores. Follow the instructions by the sealer manufacturer strictly. 

Caring for a stone sink is not nearly as complicated as cleaning manufacturers would have you believe.

• Clean stone regularly by using a soft cloth or sponge with a solution of mild detergent or a stone detergent and warm water.
• Keep surfaces dust free. Do not allow deposits to build up on stone surface.
• To reduce the appearance of staining, always wipe up spills immediately.
• Oil and highly-pigmented liquids can penetrate and stain the stone.
• Avoid exposure to acidic foods such as lemons or tomatoes.
• Avoid abrasive cleaners, abrasive cleaning tools and acidic cleaners. ammonia, vinegar, alcohol, window cleaners.
• Do not rub stone with abrasive cleaning materials: scouring powders, steel wool, metal brushes etc.

 

1)Where can I buy your products from?

You can buy our products directly from our website or please click on the ‘find your store’ button to look for your nearest store.

If you are outside of Norway, please send us an inquiry, we deliver to most locations in Europe.

2)What is delivery time for orders?

We always have 95% of our products in stock. Delivery time is 2-4 working days (within Norway). Please email us for delivery times outside of Norway.

3) How would I know if the product I would like to order is in stock?

If the product shows on the website, this means they are in stock. Out of stock products are automatically taken out of the website or there will be a ‘sold out’ sign visible.

4)Do I need to buy a drain from you or can I buy drains from other brands?

Our drain hole size is standard, you are free to purchase a drain form other brands but please do note that the base of our washbasins maybe thicker then regular porceline/ceramic washbasins, for this reason, our pop-up  drain is slightly longer then the regular (so it Is able to stretch out through the bottom of your vanity top). Check the total length of the drain you require before proceeding to make a purchase.

5)Will the colour of the product I receive vary from what I see online?

Yes this can happen. There are a few points to take note

• a) Washbasins such as Bali Natu, Bali Lap, Pedes, Nobi, Mory – these stone can vary more then others, they are unique stones and every block could have a vast difference in colours and stone characteristics. We try to make this clearer, please refer to ‘mer viktig info’ link on the product page.
• b) Stones such as marbles and limestone – the grey/brown tones and variations that you see on pictures in these stones are not as large as a) but the slight textures can vary from block to block. No one block will produce the same variation, some may look very similar and others may have some variation. Having said this, do know that this is not a bad thing – it is the beauty of nature, a story each piece has, unique in itself.
• C) Stones like granite and basalt – these blocks have lesser variation in colours.

6) Can you send pictures of the item I would like to buy before I proceed with purchase?

Unfortunately, it is not possible for us to send pictures for each purchase. We try our best to provide you with as much information possible so you can make your decision to proceed. We also take request for some items. Eg. Bali Natu/Bali Lap/Pedes. If you would 2 pieces that should stand on the same bench top (we try our best o find 2 pieces will stand well together). Please do not order the washbasin assuming that you could return it for no charge, do read our return policy here

Note: Purchases of any natural items (stone or wood) will have variation from the sample or picture you see. Eg. kitchen stone tops, tiles, wood flooring. If it is real wood and real stone – you should be ready for the variation that nature provides you with.

7)Do I need to impregnate my stone washbasin often?

Our washbasins are ready impregnated from the factory, but this does not last forever. How long impregnation last depends on what kind of products are used for cleaning, frequency of usage and the type impregnator used. Having said that, some hard stones, example granitt, larvikite, basalt do not require very frequent impregnation. Some may choose to not impregnate at all (Impregnating is not a must for some harder stone types, but impregnating makes daily cleaning easier).  Stones that are more porous, eg. sandstone, if not impregnated will absorb water but they dry out looking back to normal again. One of the purpose of impregnation is to prevent stains/coloured liquids to be absorbed and permanently staining your washbasin. If your usage is just water with mild detergents/toothpastes, the product can be impregnated less often. Overtime you get to know your stone like it is a living object and decide what you prefer. You can read more about the kind of impregnation products are offered under maintenance.

8) Can we return the products?

Please take a look at our return policy. We do charge a return fee + freight cost.

We normally check each piece before it is send out to you, all item are in good working condition when they are sent out.

9) Do you have technical drawing (CAD) for your washbasin?

We provide a selection of images for each product, one of this is usually a technical drawing. Scroll through the images and you should find the technical drawing image.

Washbasins such as Bali Natu, Bali Lap, Pedes – do not have technical drawings, this is due to that each piece is uniquely shaped. It is not possible for us to have technical drawings for each piece. If we are missing a drawing for any of the other items, please do send us an email for this.

10) What is the correct size of the hole on my vanity top?

The drain holes size for all our washbasins are standard /universal. The hole you make on your vanity top, can be made the same as if it was any other washbasin in the same size. Your plumber should be able to advise regarding this.  Take note the size of the base of the washbasin, make sure it is fully covering the hole that is made (or if the top is bought with a ready made hole).

11) Do you custom make products?

We can take special orders, the order needs to be at 15 pieces or more. This works mainly for projects. Delivery time in this case would take 3-4 months.

Nature has its own beauty.

We offer you something different, something that is made from nature and environmentally sustainable. Our washbasins are made from 100% natural stone.

Every block/boulder of stone is unique, every piece of stone basin that is made is unique. 

For some items like Bali Natu, Pedes – the variation from piece to piece is larger as they are each made from one unique boulder of stone. For other washbasins that have 1 standard size eg. perfectly round/square washbasins – the size will be the same but the textures/patterns within the stone is unique. Some stones have more variation then others.

Before you order a 100% stone washbasins, please do remember to be open to the uniqueness of nature and accept its beauty just the way it is.

You may return your order within 14 days after the product has arrived to the access point. The product must be in perfect condition and must not have been used or altered in any way. We reserve the right to refuse any returns that do not pass our quality control. 

• Returns should be packaged in original packaging and the packaging should be in good condition
• Returned products shall be unused/unassembled

REFUNDS

On returns in an approved state, the purchase price is credited minus 20% in return fees and shipping cost if applicable (We remind you that shipping costs on return goods are not covered by Vinnford AS). You will receive your refund via the same payment method used to make the purchase. It may take up to 14 -28 days from the day when we have received your returned product until you will receive your refund. 

Vinnford AS reserves the right to credit a higher percentage of original price if packaging or product needs to be repaired/replaced or otherwise not deemed to be in good condition.

To ensure that a full refund is given for defective products please send us an e-mail on returns@elvv.no with pictures of the damage before the product is returned.

Vinnford A/S is not responsible for any packages that are sent with another transportation provider than the one provided by us. If you choose to use another provider you are responsible for the package and its items until it arrives at our warehouse. If you send back your return with another courier please notify our customer service in advance at info@vinnford.no . Make sure to include correct information about which order you are sending back and which items that are enclosed.

HOW TO RETURN

1. Place the item in its original packaging.
2. Fill out the return form and include it in the package. (If you cannot find a form please contact us on returns@elvv.no so that we can give you a form)
3. Attach the return label on top of the package.
4. Return the package via the instructed cargo provider.
5. Ask for a receipt with a tracking number, this is your proof of return.

EXCHANGE

If you wish to exchange a product, please place a new order. Return the ordered item by following the instructions above. As soon as we have handled your return you will receive a refund via the same payment method used to make the purchase.

For wholesalers: All of the above applies the same. In addition, If returned/exchanged product is returned damaged due to: change in original packaging or customers/plumber negligence, you will be invoiced for the full amount. 

If you have any further questions about returns please email us on returns@elvv.no